Shop Policies


We use USPS (post office) for all shipments. Small shipments, under one pound, are sent as First Class parcel post and we are told they are delivered in 5 to 7 days. Shipments weighing over one pound are sent by Priority Mail and are usually delivered within 2 to 3 days from the shipping date.

We normally need 2 to 3 business days to process and pack your order for shipment. However there are times near major holidays when we need an extra day or so to prepare your shipment. So, small shipments may require about 10 to 15 days from us to you. Larger packages will arrive sooner, but don't be concerned if the package requires a week to arrive.

Product Returns

General Policy
Soap is a personal care product and is therefore not returnable. However we will either replace the damaged item(s) or refund the purchase price including shipping charges in the rare event the shipment is damaged in transient. If your soap shipment is damaged when you receive it, you can contact us by email at CustomerService. We ask that you include photos in the email showing the damaged package, the shipping label, and the damaged soaps.

Damage and Other Issues
Please inspect your order upon receipt and contact us immediately if the soap is damaged or if you have received the wrong item(s), so that we can evaluate the issue and make it right. We ask that you advise us of the problem within 21 days of the shipping date.

We will notify you once we’ve received your email and reviewed the attached photos. We will let you know if the refund or replacement was approved or not. If a refund is approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Your Privacy

We will always respect your privacy. Any personal information you supply us: name, address, e-mail address, etc. will only be used by us internally for shipping purposes or to ocassionally advise you of a sale or other special event. We do not share, loan, or sell your personal data.